Event Policies

RMS Segwun, Wenonah II and Muskoka Discovery Centre

Booking Guidelines

Failure to comply with these guidelines may result in additional fees being charged to your account. 

Décor

Muskoka Steamships and Muskoka Discovery Centre will not permit affixing of any décor items to walls, window, doors, carpet, ceiling or furniture by way of tape, putty, nails, and/or staples.
 
Candles and other flames are not permitted.
 
Confetti, fog machines, bubbles, rice and sequins are not permitted as part of the décor, during a ceremony or by the DJ as part of the dance.
 
The Sales Manager or Operations Manager must be supplied with a full list of all décor items that will be brought onto the property.
 
Set up and décor details will be outlined in the event contract and a function sheet will be agreed upon and signed prior to the event.
 
Muskoka Steamships and Discovery Centre is not responsible for lost or damaged décor items.

Services

Muskoka Steamships and Discovery Centre personnel have the right to ask any guest to leave our facilities if they are deemed to be causing a disturbance or damaging the facilites.
 
Parking is provided in a municipal parking area located at the front of the Muskoka Discovery Centre or at the municipal parking lot directly in front of the Steamship office at 185 Cherokee Lane. All persons parking must adhere to municipal bylaws.
 
Certain areas of the Muskoka Discovery Centre are not accessible to guests during special events.
The boathouse and upper level of the facility shall be closed to guests unless otherwise agreed upon in the contract.

Music/Noise

Noise restrictions and bylaws are in affect during many events. The volume of all live music or DJ service will be monitored at all times by staff and adjusted accordingly. Failure to comply with the requests of staff may result in fines being added to your account.

Food Service

Leftover food and beverages are not permitted to be removed from the premises.
 
Muskoka Steamships and Muskoka Steamships Centre does not permit food or alcoholic beverages to be
brought onto the premises without prior authorization from the Company.
 
Muskoka Steamships and Muskoka Discovery Centre are smoke-free environments.
 
Propane, butane and all other compressed gases are prohibited. For food holding purposes, solid gel heating fuel is allowed.
 
All food service must be provided by our in-house caterer unless approved by the General
Manager. If an alternate caterer has been approved by the manager, outside catering fees may be applied to events at Muskoka Discovery Centre based on specific needs.

Liquor

The regulations of the Liquor License Act of Ontario will be strictly enforced at all times. We reserve the right to refuse alcohol service to anyone attending the event.
 
Per Ontario Liquor Laws, all beverage service will cease 30 minutes prior to the end of an event.
 
Muskoka Steamships and Muskoka Discovery Centre does not permit alcoholic beverages to be removed from the premises at any time.
Please note: Muskoka Discovery Centre reserves the right to shut down any event during which patrons attempt to circumvent the conditions of its liquor license. No outside alcohol is permitted without prior permission.

Booking & Billing

All guests, including members of the Wedding Party or Client Event Committee and those vendors contracted to the Client must arrange to vacate the facility by the stated time on the contract. Failure to do so may result in additional charges to your account.

Payment Schedule:

Charter/Venue
Deposit #1 – 50% due at the time of booking Charter/Venue
 
Deposit #2 – Remaining 50% due 90 days prior to the event
 
Food Payment – Due in full 30 days prior to the event
Food service is payable in full 30 days prior to booked event based on the estimated number of attendees. Guest numbers and menu selections for food service are requested a minimum of 45 days prior to the booked event. Final numbers are due no less than 72 hours prior to the booked event. If guest numbers change prior to the 72-hour mark, or after the Client has already paid the full amount, the Client will receive credit or additional charges on the final notice. Changes made within the 72 hours before an event will be dealt with on a case by case basis.
 
Bar Deposit – Due in full 30 days prior to the event
A bar deposit based on the estimated # of guests at 2 drinks per person is due 30 days prior to any private booking with a Host Bar. The Client is charged for bar service based only on consumption and an invoice of the total positive or negative balance will be sent to the Client within 7 business days following the event. All over-payment will be refunded after the event based on actual guest numbers and host bar amounts.

Cancellation

The Company reserves the right, without liability, to delay, cancel or shorten any cruise whenever in its judgement circumstances make it necessary. Initial deposit is non-refundable if customer cancels less than 60 days prior to the booked event.
 
Charter/Venue fees are non-refundable if customer cancels less than 30 days prior to the booked event.
Your booking is considered confirmed upon completion of a signed contract and receipt of initial deposit.
 
 Any damage incurred to RMS Segwun, Wenonah II or Muskoka Discovery Centre as a
result of your event will be charged to your account.